– All cancellations must be made by e-mail and confirmed by Geoiceland customer service.
– Cancellations made with more than 48 hours notice will receive full refund of the payment.
– Cancellations made between 48 to 24 hours prior to departure will be charged 50% of the total.
-Cancellations made within 24 hours prior to departure and “no-shows” will be charged 100% of the total.
*For the cruise ships, the cancellation policy does not apply if the ship does not make it to the harbor. In case of the ship not reaching the pier, you’ll receive a full refund.
-We operate with small groups, so a few seats make a big difference for us. If you need to cancel, please let us know as soon as possible.
-The tours are available within the advertised period, but we reserve the right to cancel departures, depending on weather conditions and minimum group sizes. If GeoIceland ehf is the one canceling the tour, you’ll receive a full refund. In case of cancellation due to minimum group sizes, you’ll receive at least a 3 days notice, and we’ll try to help you finding an alternative.